A San Antonio man whom Mayor Gina Ortiz Jones asked about his hourly age during a City Hall press conference last week lambasted her in an Express-News op-ed that accused her of making unfair assumptions about his work life. “Words matter. You never truly know someone’s story unless you’ve walked in their shoes,” Ruben Mateo Lopez, a worker for Centro San Antonio — a nonprofit dedicated to promoting the downtown area — wrote in the Tuesday opinion piece.